Shipping Policy

Shipping Policy for Zatelli

Welcome to Zatelli! We strive to provide excellent service and ensure your purchases reach you promptly and securely. Please read our shipping policy carefully to understand our practices regarding your order deliveries.

1. Shipping Destinations

We currently ship to all locations within the World.

2. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. The exact shipping fee will be displayed at checkout before you complete your purchase.

3. Processing Time

Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

4. Delivery Time

  • Standard Delivery: 5-12 business days.
  • Express Delivery: 3-8 business days.

Delivery times are estimates and start from the date of shipping, not the date of order. Delays can occasionally occur due to unforeseen circumstances such as extreme weather or postal strikes.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

6. Shipping Restrictions

Some items may be subject to shipping restrictions due to size, weight, or destination. If an item in your order cannot be shipped to your address, you will be notified during the checkout process.

7. Customs and Duties

For international orders, any customs duties, taxes, duties or brokerage fees are the responsibility of Zatelli.

8. Undeliverable Packages

In the event that a package is deemed undeliverable due to incorrect address information provided by the customer, refusal of delivery, or other reasons beyond our control, we will contact you to arrange redelivery. Additional shipping fees may apply.

9. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

10. Returns and Exchanges

For information on our return and exchange policy, please visit our Returns Policy.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: support@zatellishop.com  

Thank you for shopping with Zatelli!