1 - How can I track my order?

  • You can track your order directly on our website. Simply access the order tracking page, enter your order number, and you will receive real-time updates on the delivery status.

2 - What payment methods are accepted?

  • We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and protected.

3 - How long will it take for my order to be delivered?

  • Delivery times vary depending on your delivery address and the selected shipping method. Typically, orders are delivered within 7 business days.

4 - Can I return an item if I am not satisfied?

  • Yes, we accept returns within 30 days after your order has been delivered. The item must be in its original condition and unused. Please refer to our return policy for more details on how to proceed.

5 - Do you offer warranties on products?

  • Yes, we offer warranties on all our products. The duration of the warranty may vary depending on the item. Specific details are available on the product page or can be obtained by contacting our customer service.

6 - How can I contact customer service?

  • You can contact us through the contact form on our website, via email at, support@zatellishop.com, or through our social media channels. We are available to assist you from Monday to Friday, from 9 AM to 6 PM.